Frequently Asked Questions

Everything You Need to Know About Using a Car Broker

Is Dealer Guide really free?

Yes! Dealer Guide is completely free for car buyers. We help source vehicles, negotiate pricing, compare options, and assist throughout the buying process at no cost to you.

Who do I pay?

You always pay the supplying dealer directly, just as you would if you walked into the dealership yourself. Dealer Guide never takes payment from you for sourcing your vehicle. Our service is completely free for car buyers, and we are paid by our dealer partners when a vehicle is purchased.

How does Dealer Guide get paid?

Dealer Guide is paid a referral fee by our dealer partners when a vehicle is purchased through our service. This does not increase the price you pay, and our recommendations are always based on finding the right vehicle and deal for your needs.

Do I have to buy a vehicle through Dealer Guide?

Not at all. There is no obligation to purchase a vehicle through us. We’re here to help you explore your options and make an informed decision that’s right for you.

Can you help if I already know what car I want?

Absolutely. If you’ve already chosen the make and model you’re after, we can help source the vehicle, compare dealer offers, and negotiate the best possible outcome on your behalf.

Can you help if I am not sure what car I want?

Yes! Many of our clients come to us knowing their budget but not exactly which vehicle suits their needs. We’ll help narrow down your options and recommend vehicles based on your lifestyle, requirements, and budget.

Can you source both new and used vehicles?

Yes.
We can assist with both new and used vehicles through our extensive dealer network across Australia.

Can you source vehicles Australia-wide?

Absolutely.
We work with dealerships across Australia and can help source vehicles regardless of your location.

Can I purchase a vehicle from interstate?

Yes.
Many of our clients purchase vehicles from interstate dealerships when it makes financial sense. We can assist with transport and delivery options where required.

Can you help with trade-ins?

Yes.
We can assist in obtaining trade-in valuations and help you understand your options when upgrading your vehicle.

Will I pay more by using Dealer Guide?

No.
In many cases, our clients pay less than they would have achieved themselves. Our goal is to secure the best overall deal possible while making the process easier for you.

How much can I save?

Every deal is different.
Savings can vary depending on the vehicle, location, dealer incentives, and availability. While we can’t guarantee a specific saving, our clients often save both money and countless hours of research and negotiation.

Can you negotiate on my behalf?

Yes.
Negotiating with dealerships is one of our key services. We leverage our dealer relationships and industry knowledge to help secure competitive pricing and favourable outcomes for our clients.

Can you arrange finance?

Yes.
We work with trusted finance partners who can assist with personal, business, commercial, and asset finance solutions.

Can you help with novated leasing?

Yes.
We can connect you with novated leasing specialists who can assess whether a novated lease is suitable for your circumstances.

Can I use my own finance provider?

Absolutely.
You’re welcome to use your own bank, broker, or finance provider. Our vehicle sourcing service is completely separate from finance.

Can you assist with warranties and protection products?

Yes.
We can help arrange a range of optional protection products including extended warranties, cosmetic protection memberships, and other vehicle ownership solutions.

How does the process work?

Simply tell us what you’re looking for, your budget, and any specific requirements.
We’ll research options, source suitable vehicles, negotiate with dealerships on your behalf, and present you with the best options available. Once you’ve chosen a vehicle, we’ll help coordinate the next steps through to delivery.

How long does it take to find a vehicle?

This varies depending on the vehicle you’re looking for and market availability.
Some vehicles can be sourced within hours, while others may take several days or longer if stock is limited.

Can the vehicle be delivered to me?

In many cases, yes.
Depending on the dealership and your location, we can assist in arranging delivery or transport of your vehicle.

What happens once I decide on a vehicle?

Once you’ve selected your preferred vehicle, you’ll complete the purchase directly with the supplying dealer.
We’ll remain available throughout the process to help coordinate communication, answer questions, and ensure everything runs smoothly.

Why wouldn't I just go directly to a dealer?

You absolutely can. However, most buyers only speak with one or two dealerships and don’t always know if they’re getting the best deal available.
Dealer Guide works with a nationwide network of dealerships, allowing us to compare options, negotiate on your behalf, and save you the time, stress, and hassle of doing it all yourself.

Everything You Need to Know About Using a Car Broker

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