Dealer Guide is a free to use service for our clients. We source vehicles, coordinate pricing, and arrange finance where required. Working for you, not the dealership.
1. Overview
Dealer Guide is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or services. By engaging Dealer Guide or submitting information through our website, you acknowledge and agree that your personal information will be handled in accordance with this Privacy Policy.
2. Personal information we collect
We may collect personal information that you provide directly, including but not limited to:
• your name
• contact details
- such as phone number, email address • postcode or suburb, vehicle preferences, usage requirements, and purchase timeframe • information relating to finance and insurance preferences • communications you have with us.
We may also collect personal information from third parties where reasonably necessary to provide our service, including motor vehicle dealerships, finance brokers, lenders, insurers, or other service providers, where you have engaged with or consented to those parties sharing information with us. In some circumstances, you may voluntarily provide, or we may incidentally receive, information relating to your financial circumstances, employment, income, credit position, or insurance needs.
3. How we use personal information
We collect and use personal information to:
• provide our vehicle sourcing introduction services
• communicate with you about your enquiry
• source vehicles and coordinate discussions
• introduce you to relevant third-party providers
• facilitate communication between you third-party providers
• improve our services and experience • comply with legal and obligations Dealer Guide does not assess creditworthiness or provide financial or insurance advice.
4. Credit- and insurance-related information
Dealer Guide does not act as a lender, credit provider, credit reporting body, insurer, or insurance broker. Credit-related information is used solely to facilitate introductions and is not retained beyond what is reasonably required.
5. Disclosure of personal information
We may disclose personal information to trusted third parties only where necessary to provide our services. Dealer Guide does not sell personal information.
6. Storage and security
We take reasonable steps to protect personal information. No system is completely secure.
7. Accuracy
You are responsible for ensuring your information is accurate and up to date.
8. Access, correction, and complaints
You may request access to or correction of your personal information. Complaints may be escalated to the OAIC if unresolved.
9. Overseas disclosure The Dealer
Guide does not ordinarily disclose information outside Australia.
10. Direct marketing
Dealer Guide does not use personal information for direct marketing unless permitted by law.
11. Testimonials
Testimonials are only used with consent or where de-identified.
12. Changes to this policy
This policy may be updated from time to time.
13. Contact
email: privacy@dealerguide.au